TERMS OF SERVICE — CHIMNEYCHARMS™

Last updated: December 2025

Welcome to ChimneyCharms™. These Terms of Service (“Terms”) govern your use of our website https://chimneycharms.com and any purchases made through our store. By accessing or using our Service, you agree to be bound by these Terms.

If you do not agree with these Terms, do not use our website.

1. Use of Our Service

You must be at least 18 years old to purchase from our store.

You agree not to use the website for any unlawful purpose and not to violate any applicable laws or regulations.

2. Products & Orders

By placing an order, you represent that:

• All information you provide is accurate and complete

• You are authorized to use the payment method used

• You understand our shipping and return policies

We reserve the right to refuse or cancel orders for any reason, including:

• Suspected fraud

• Incorrect billing information

• Product availability

• Errors in pricing or product descriptions

If your order is cancelled, you will receive a full refund.

3. Shipping & Delivery

By purchasing from our website, you agree to the shipping terms described in our Shipping Policy.

Estimated Delivery Times:
Processing: 1–2 business days
Shipping: 8–15 business days

These are estimates and not guarantees. Delays may occur due to high seasonal volume, customs, weather, or courier issues. ChimneyCharms™ is not responsible for delays once a package has been shipped.

You are responsible for providing a valid delivery address. We are not liable for orders delivered to incorrect addresses provided at checkout.

Risk of loss transfers to you upon delivery.

4. Returns, Refunds & Exchanges

Our Return Policy applies to all purchases.
We only accept returns for defective, damaged, or incorrect items.

We do not accept returns for:

• Unwanted items

• Incorrect address entered by customer

• Carrier delays

• Seasonal items delivered after expected dates

You must notify us within 48 hours of delivery if an item is damaged or incorrect.
Refunds are issued only after approval by our customer support team.

5. Pricing & Payment

All prices listed on our website are in USD unless stated otherwise.

We reserve the right to update prices at any time.
Price errors may occur; in such cases, we are not obligated to fulfill an order at an incorrect price.

Payments are processed securely through trusted third-party payment processors (Shopify Payments, PayPal, Stripe).
Your payment information is never stored on our servers.

6. Intellectual Property

All images, logos, graphics, product descriptions, and content found on ChimneyCharms™ are the exclusive property of the Company.

You may not reproduce, distribute, or exploit any content without our written permission.

7. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login details.

We may terminate or suspend your account at our discretion for violations of these Terms.

8. Limitation of Liability

To the maximum extent permitted by law, ChimneyCharms™ is not liable for:

• Indirect or consequential damages

• Loss of profits

• Delays caused by shipping carriers

• Misuse of products

• Unauthorized access to your data

Our total liability shall not exceed the amount paid for the products in question.

9. Third-Party Services

Our site may contain links to third-party websites. We are not responsible for the content, policies, or actions of these websites.

10. Disputes

You agree to first attempt to resolve disputes informally by contacting:
ChimneyCharms@outlook.com

If unresolved, disputes shall be handled in accordance with applicable U.S. law.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

12. Contact Information

For questions regarding these Terms, contact us:

ChimneyCharms@outlook.com
https://chimneycharms.com/pages/contact